Kelli Riebel, AFI Agent

Riebel recognized for customer service award

Submitted
Kelli Riebel, an American Family Insurance agent in Big Lake, MN has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.  Riebel joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.
Riebel has been an agent for American Family since May, 2006. Her office is located at 207 Jefferson Blvd, Suite 203 Big Lake, MN. 
“There are many choices out there in the insurance marketplace,” said Dan Schultz, American Family Insurance’s president and chief operating officer.  “The American Star Excellence in Customer Experience Certification lets consumers know these are agents with an established track record of excellent customer service.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.

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THE BIG WOODEN CROSS which stood behind the monument known as La Pieta was broken in Our Lady of the lake Catholic Cemetery last weekend. (Submitted photos.)

THE BECKER-BIG LAKE SQUIRT B1 HOCKEY TEAM. Front row, (L-R): Erik Baker, Cooper Fredericks, Josh Lillemo, Jack Beckstrom, Kellen Hurt and Luke Boardson. Second row, (L-R): Dillon Lindenau, Nik Hughes, Ben Piehl, Eli Sheideman, Zack Dembinski, Jacob Polecec and Dylan Pishney. Coaches, (L-R): Eron Boardson, Head Coach Mark Fredericks and Jake Pishney. (Submitted photos).

Pictured above are food shelf volunteer Bob Segler, Big Lake Food Shelf Manager Amy Robertson, Dr. Scott Schulz, Tara Boone and Sara Peterson. (Photo by Jennifer Edwards).

THE SHERBURNE COUNTY CHAPTER OF THRIVENT FINANCIAL donated $1,200 worth of items to the Big Lake Community Food Shelf Tuesday. The donation included 50 hams and some personal care items. Pictured above from the left are Big Lake Food Shelf Manager Amy Robertson, Coborn’s Manager Mitch Utecht, Thrivent Financial Associate Curtis Snesrud, Coborn’s Assistant Manager John Howard, Thrivent Financials Associate Derek Birdsall and food shelf volunteer Bob Segler. (Photo by Jennifer Edwards).

TOMMY ECKSTROM had to think hard about what he wanted to say on the gift card for the present he had just purchased.