Kelli Riebel, AFI Agent

Riebel recognized for customer service award

Submitted
Kelli Riebel, an American Family Insurance agent in Big Lake, MN has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.  Riebel joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.
Riebel has been an agent for American Family since May, 2006. Her office is located at 207 Jefferson Blvd, Suite 203 Big Lake, MN. 
“There are many choices out there in the insurance marketplace,” said Dan Schultz, American Family Insurance’s president and chief operating officer.  “The American Star Excellence in Customer Experience Certification lets consumers know these are agents with an established track record of excellent customer service.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.

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(From left) Lexi Freund (Big Lake), Betsey Cornelius and Ben Cornelius (Nowthen), Gunner Dorweiler and Colton Dorweiler (Princeton), Ben Manning (Zimmerman), Bailey Dorweiller (Princeton) and Salene Krueger (Big Lake.) The county fair runs from July 16-19. (Photo by Ken Francis.)

Dr. Lola Sutherland is retiring from clinical practice after 33 years in the Big Lake community. (Photo by Jennifer Edwards.)

SMITTY’S AMATEUR FIDDLERS CONTEST drew 22 musicians to compete in Big Lake this year. They were accompanied by Gilmore Lee.

LEE GERHARDSON, 47, from New London, was found dead in Big Lake near the swimming beach in 10 feet of water Monday. Cause of death is unknown at this time but foul play is not suspected.

Adopt-a-Road participants volunteer for Sherburne National Wildlife Refuge (NWR) and work to clean roadsides that border and bisect refuge land. This spring, from April to June, approximately six individuals, three families, and seven groups, such as boy and girl scouts and 4-H groups, volunteered to clean countless miles of roads. (Submitted photo.)