Kelli Riebel, AFI Agent

Riebel recognized for customer service award

Submitted
Kelli Riebel, an American Family Insurance agent in Big Lake, MN has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.  Riebel joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.
Riebel has been an agent for American Family since May, 2006. Her office is located at 207 Jefferson Blvd, Suite 203 Big Lake, MN. 
“There are many choices out there in the insurance marketplace,” said Dan Schultz, American Family Insurance’s president and chief operating officer.  “The American Star Excellence in Customer Experience Certification lets consumers know these are agents with an established track record of excellent customer service.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. Only agencies that perform in the top 20 percent of all insurance agencies nationwide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.

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Timothy 'Timm" Crandall

BIG LAKE COBORN’S STAFF have been raising funds for the Big Lake Fire Dept. through brat sales and the sale of buttons. Last week Coborns’s staff posed for a picture by the grill. Front row are Vicki Sabre and Kitty Underwood. Back row is Ashley Pelkey, Amy Fiester, Manager Mitch Utecht, Melissa Schafer, Michelle Galvin, Matt Schacht, Curt Allgood and John Howard. (Photo by Jennifer Edwards).

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Larry and Lavina Pattee